1. Introduction

Dhovo Q ("we", "us", or "our") is dedicated to protecting your personal privacy. This Privacy Policy details how we collect, use, and protect your information when using our website, Flutter mobile application, and doorstep laundry services.

2. Information We Collect

To deliver seamless laundry services right to your doorstep, we collect:

• Account Details: Full name, verified mobile phone number, email address, and encrypted login credentials.
• Pickup & Delivery Address: House number, building name, street, area, landmark, and postal code.
• Precise GPS Location: Latitude and longitude coordinates collected with your permission solely to verify our delivery polygon and assist dispatch riders in finding your doorstep.
• Order & Transaction Records: Garment inventory, service options chosen, payment reference numbers, and delivery timestamps.

3. How We Use Your Data

• To schedule, process, tag, and deliver your laundry orders safely.
• To provide real-time order tracking notifications and stage updates via SMS and WhatsApp.
• To process secure digital payments via authorized PCI-DSS compliant payment partners (Razorpay/UPI).
• To continuously improve our routes and workshop processing efficiency.

4. Data Protection & Security

We implement industry-standard 256-bit SSL encryption, bcrypt password hashing, and restricted database access. We never sell, rent, or trade your personal data to third parties or marketing brokers.

5. Contact Our Data Protection Officer

If you have questions regarding your data or wish to request account deletion, please email us at privacy@dhovoq.com or visit our Contact Page.